Mobile app concerns
The mobile app is now asking me for my password on every screen and tells me my password is incorect( eventho i did not change it untill now). but will disappear when tapped outside of word box and allows me access to the app with out imputting anything. If also canthe back up and files to servers it fails everytime with solid connection WiFi and mobile data. I did just yesterday start using the secure Web browser. If have also saved all my logs for the last few days multiple times. Would like to know why this is happening thanks
And now my password dose not work in secureweb or on chrome or in the app.... I was just logged in to my Web root online in the secureWeb and it kicked me off while I was using it...... help
+62Hello Jamespar12,
Welcome to the Webroot Community,
Would you please do a uninstall/reinstall of Webroot on your device? If this does not help with these issues then you can
Submit a Support Ticket free of charge and they will look into this for you.
Make sure you install the correct version of Webroot from the Google Play Store. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also to reinstall SecureWeb Browser you can go here if this is not included in your version of Webroot.
Here is a KB Article to uninstall Webroot from an Android. (make sure you have your keycode available)
Hope this helps?
Welcome to the Webroot Community,
Would you please do a uninstall/reinstall of Webroot on your device? If this does not help with these issues then you can
Submit a Support Ticket free of charge and they will look into this for you.
Make sure you install the correct version of Webroot from the Google Play Store. https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also to reinstall SecureWeb Browser you can go here if this is not included in your version of Webroot.
Here is a KB Article to uninstall Webroot from an Android. (make sure you have your keycode available)
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.