Answer
Moderator help requested
When I scan on my android phone it only starts to scan and stops then looks to reset my phone and remove my wallpaper. Some apps shutdown in the middle of operation. Please help.
Best answer by Ssherjj
Hello elitb78,
Welcome to the Webroot Community,
I am not a Moderator but I can try to help you.
Would you please do a uninstall/ reinstall of Webroot? This shouldn't be happening.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
For the Webroot Android free version go here:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Install-and-Activate-Webroot-Security-Free-for-Android/ta-p/199226
Or here for instructions to install:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Please look here as well... https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also you can Submit a Support Ticket and they can assist you free of charge.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
Welcome to the Webroot Community,
I am not a Moderator but I can try to help you.
Would you please do a uninstall/ reinstall of Webroot? This shouldn't be happening.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
For the Webroot Android free version go here:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Install-and-Activate-Webroot-Security-Free-for-Android/ta-p/199226
Or here for instructions to install:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Please look here as well... https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also you can Submit a Support Ticket and they can assist you free of charge.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
Further info. What I have also noticed is that it will only scan about a quarter way and when it gets to scan WIFI is when it shuts down.
Thanks for any help.
Thanks for any help.
+62Hello elitb78,
Welcome to the Webroot Community,
I am not a Moderator but I can try to help you.
Would you please do a uninstall/ reinstall of Webroot? This shouldn't be happening.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
For the Webroot Android free version go here:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Install-and-Activate-Webroot-Security-Free-for-Android/ta-p/199226
Or here for instructions to install:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Please look here as well... https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also you can Submit a Support Ticket and they can assist you free of charge.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
Welcome to the Webroot Community,
I am not a Moderator but I can try to help you.
Would you please do a uninstall/ reinstall of Webroot? This shouldn't be happening.
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
For the Webroot Android free version go here:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Install-and-Activate-Webroot-Security-Free-for-Android/ta-p/199226
Or here for instructions to install:
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065
Please look here as well... https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Which-Android-Version-Do-I-Download/ta-p/37300
Also you can Submit a Support Ticket and they can assist you free of charge.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Thanks! I have tried reinstalling the app and still same problem. I have put a support ticket in through the link you provided. Thanks for your help!
+62You are most welcome!
Let us know how it goes if you get a minute ok? Support usually answers in 24-48 hours..maybe sooner.
Thanks!
Let us know how it goes if you get a minute ok? Support usually answers in 24-48 hours..maybe sooner.
Thanks!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Got the assistance reply I requested. I reinstalled and it did not work last night. But rebooted my phone several times and this morning it seems to be working fine.
Thanks for all your help.
Thanks for all your help.
+62Hello elitb78,
You are most certainly welcome!
Sorry to hear that you had these issues when reinstalling.
Great to know that Webroot is straightened out now. Thank you for letting us know.
Have a nice day!:D
You are most certainly welcome!
Sorry to hear that you had these issues when reinstalling.
Great to know that Webroot is straightened out now. Thank you for letting us know.
Have a nice day!:D
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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