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My Webroor Mobile App on IOS keep my subscription has ended

  • July 24, 2025
  • 1 reply
  • 42 views

I bought Webroot Essential last year, it will expired February 2027, and i bought Webroot Other earlier this year so i can use it on more devices, but recently my Webroot Mobile app doesn’t work anymore, and it keep saying my subscription has ended, i checked and both of my Keycode still active until 2026/2027, can someone help me?

Best answer by ProTruckDriver

Hello ​@Yeeehaw 

Please get in contact with Webroot Support to solve this problem:

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

1 reply

ProTruckDriver
Moderator

Hello ​@Yeeehaw 

Please get in contact with Webroot Support to solve this problem:

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.