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Passcode only in CAPITALS

  • January 9, 2017
  • 3 replies
  • 34 views

Trying to install Webroot on Android. I have entered my username and password. But when I try to type in the passcode, I get (visible) uppercase letters.  This is a problem, particularly because when I try to enter a key requiring SHIFT, I get no response from the keyboard.  Suggestions please.

Best answer by Yankeelady2015

hello @  did you try to power down your phone and try to enter the code again?

3 replies

Yankeelady2015
Community Leader
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  • Community Leader
  • Answer
  • January 9, 2017
hello @  did you try to power down your phone and try to enter the code again?

  • Author
  • Fresh Face
  • January 9, 2017
This was my mistake.  I was trying to enter the password word whenh I should have entered the keycode (which is all caps)
 
Problem solved. Thanks

Yankeelady2015
Community Leader
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  • Community Leader
  • January 9, 2017
@I'm glad it's solved and you are most welcome.  Have a great day.  ;)