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Passcode only in CAPITALS

  • January 9, 2017
  • 3 replies
  • 34 views
M
Fresh Face
Trying to install Webroot on Android. I have entered my username and password. But when I try to type in the passcode, I get (visible) uppercase letters.  This is a problem, particularly because when I try to enter a key requiring SHIFT, I get no response from the keyboard.  Suggestions please.

Best answer by Yankeelady2015

hello @  did you try to power down your phone and try to enter the code again?

    3 replies

    Yankeelady2015
    Community Leader
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    • Yankeelady2015
    • Community Leader
    • Answer
    • January 9, 2017
    hello @  did you try to power down your phone and try to enter the code again?
    ·.·´¯`·.· Julie ·.·´¯`·.·😉 "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!
    ProTruckDriver
    Ssherjj
    J
    M
    Fresh Face
    • mm931m
    • Author
    • Fresh Face
    • January 9, 2017
    This was my mistake.  I was trying to enter the password word whenh I should have entered the keycode (which is all caps)
     
    Problem solved. Thanks
    ProTruckDriver
    Petrovic
    Ssherjj
    Yankeelady2015
    Community Leader
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    • Yankeelady2015
    • Community Leader
    • January 9, 2017
    @I'm glad it's solved and you are most welcome.  Have a great day.  ;)
    ·.·´¯`·.· Julie ·.·´¯`·.·😉 "You tried all the rest, now experience the Best, WEBROOT SECURE ANYWHERE"!
    ProTruckDriver
    Ssherjj
    J
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