Hello,
I changed the SIM card in my phone, and now it's locked and I can't unlock it even when I changed my password and typed in a new one. I'm on vacation overseas and really need for my phone to work. Is there any way someone could help me if I provide my account info? Thanks!
Laura
Answer
Phone locked after SIM card change, can't unlock
Best answer by MikeR
Hey laurak,
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
This topic has been closed for replies.
Hey laurak,
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
Please refer to this great Knowledge Base Article that should help you with your SIM card issues.
https:///t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta-p/5189
It explains thoroughly the steps to unlock your phone and how you may need to use your old password due to it saving locally on the device.
Mike R Social Media Manager
Thanks for sharing this befor gesd this i don't know about this. But now i know well. tHanks again.
**edit to remove unrelated third party app link**
**please see the Community Guidelines**
- admin
**edit to remove unrelated third party app link**
**please see the Community Guidelines**
- admin
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.