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Red Webroot lock screen appears when I turn on my Blackberry phone. Can I stop this happening?

  • March 10, 2015
  • 3 replies
  • 19 views
M
Fresh Face
When I turn on my Blackberry Q10 phone from shutdown the red Webroot lock screen appears and I need to enter my Webroot password to gain access to the phone. Webroot appears to think that I have replaced my SIM card, but this is not the case. How can I stop this happening ?

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 10, 2015
    Hello MalcolmS,
     
    Welcome to the Community Forum,
     
    I can't say if uninstalling/reinstalling would help this matter.
     
    Your best bet is to submit a Support Ticket free of charge with an active license and they can help you sort this out.
     
     
    Please let us know if this gets resolved or not for it would be vaulable information for others.
     
     
    Kind Regards,
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Petrovic
    M
    Fresh Face
    • MalcolmS
    • Author
    • Fresh Face
    • March 11, 2015
    Hi Sherry
    Thanks for the reply. I'm pleased to say that the problem went away all by itself after turning the phone an and off a few more times. I also tried turning the 'persistant' mode on and off, but this appears not to make a difference. It may be that Webroot couldn't identify the SIM card for some reason but has now made contact. Anyway, all's well.
    Regards,
    Malcolm.
    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • March 11, 2015
    Hi MalcolmS,

    Great news! We really do appreciate that you have gotten back to us. Please let us know if you need anything else!

    Best Regards
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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