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reinstalling webroot on phone

  • March 15, 2015
  • 3 replies
  • 27 views
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Popular Voice
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I had to reinstall my OS on the android phone. When I reinstalled Webroot (which I have paid for), asks for my username, password, and keycode. I put in my correct keycode (got it right from the account console), but tells me its wrong and wants the WRSA keycode, but when I try to type that in it puts dashes in at wrong places.

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 15, 2015
    Hello silvanet,
     
    Sorry you are having problems. Can you tell me which version you are installing from the Google Play Store? Do you have the correct version installed?
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    S
    Popular Voice
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    • silvanet
    • Author
    • Popular Voice
    • March 15, 2015
    I've tried the free version and then to upgrade with my key code, but that didn't work. In my console it says I have the Premeire version on the phone with 306 days still on it. I also have 5 pcs with WRSA. On one install it asked for my username, password, and keycode. I put in my keycode exactly as it is in the console, but it tells me it's wrong.
     
    It would be nice if they just had a link right there in the console to remove and reinstall. I'm afraid to remove the device for fear the entire account information may disappear.
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 15, 2015
    Hello silvanet,
     
    I've wiped my Anroid before and didn't have a problem installing WSAC on my device...but that's not going to help.
     
    Please look at this KB article just encase it can help you https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Mobile-quot-Login-Failed-The-email-or-password-you-entered-is/ta-p/5812
     
    Do you have your permissions set up on the online Account Console to access? And you have the correct download?
     
    If you have Admin permission you can edit permissions for other users in your account, as well as your own.

    To set user permissions:
    1. Open the SecureAnywhere website menu and click Manage Users.  
    2. Locate the user whose permissions you want to change and click the edit icon. [img]http://sw.nohold.net/Webroot/Images/wsa_manageusersnodelete.png[/img] The Account Settings page opens to the User Details tab.  
    3. Open the Permissions tab and set this user's permissions for Webroot SecureAnywhere products. You can change permissions only for products to which you have access permission. [img]http://sw.nohold.net/Webroot/Images/wsa_accesspermissionsclosed.png[/img]  
    4. Specify this user's access level for this account:
    I think the best bet is to issue a Support Ticket and they can give you exact instructions and take a look at  your online console.
     
    Please get back to us if this gets resolved Ok? Thanks
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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