Phone has a red warning, I asked Webroot to remove that item. Received a message that Webroot couldn't remove the item.
Full text from Webroot -
Android.Trojan.Gen.Heur
Tracfone Device Manager
com.tracfone.devicemanager
Trojan
Webroot has determined that this app is a Trojan.
*******
I select the option to uninstall the app. Webroot sends a reply - Uninstall not successful
I have removed the SD card and powered off the device that is having this pronlem. Please let.me know if there is a fix for this problem.
Samsun Galaxy SII - TRACFONE DEVICE MANAGER
+6Have you by any chance alreay submitted a ticket for it with Webroot support? If you are a registered user with an active license it's a free service.
+62Hello trc2358,
Welcome to the Webroot Community,
? looks like you beat me to the punch!;)
Please Submit a Support Ticket which is free of charge with an active subscription. They will get back to you usually between 24-48 hiurs.
Hope this helps?
Welcome to the Webroot Community,
? looks like you beat me to the punch!;)
Please Submit a Support Ticket which is free of charge with an active subscription. They will get back to you usually between 24-48 hiurs.
Hope this helps?
+6Oh yes i did ? but your explanation is soo much more professional so it's a case from paper wrapping rock so you beat me on professionalism
+62Edwin you are too kind!;)@ wrote:
Oh yes i did@ but your explanation is soo much more professional so it's a case from paper wrapping rock so you beat me on professionalism
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.