Security Report - My Features & Devices - Mobile Security - 3 Devices [Question]
I apologise as I do not know how/who to resolve this issue. I have 3 Devices listed, My Phone, My Tablet, My Fire. the My Tablet has been Factory Reset, and sold. I have Removed Device, several times, over a 4 Month period, and the Device continues to re-establish in Mobile Security. What do I need to do? Who / How to contact? Thanks.
Hi freewheels
As far as I know one cannot 'delete' a device from the online console...all that one can do is to 'deactivate' which is what I presume that you have done following the guidance in this KB Article?
If you absolutely want to get rid of the device I would Open a Support Ticket and ask the SupportTeam if they will delete the device for you.
Regards, Baldrick
As far as I know one cannot 'delete' a device from the online console...all that one can do is to 'deactivate' which is what I presume that you have done following the guidance in this KB Article?
If you absolutely want to get rid of the device I would Open a Support Ticket and ask the SupportTeam if they will delete the device for you.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.