Solved
Subscription expired
+14My WSA Complete sub has been renewed the subscription number has been entered into my console but the phone still indicates that the subscription has expired. The console also shows the same. The renewal was done through Webroot.
Best answer by BurnDaddy
Hello ?
Sorry to hear you're having trouble.
Did you get a new keycode when you renewed?
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
Your phone should appear in your online console shortly thereafter.
Please let us know if this solves your problem.:)
Thanks,
BD
View originalSorry to hear you're having trouble.
Did you get a new keycode when you renewed?
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
Your phone should appear in your online console shortly thereafter.
Please let us know if this solves your problem.:)
Thanks,
BD
Hello ?
Sorry to hear you're having trouble.
Did you get a new keycode when you renewed?
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
Your phone should appear in your online console shortly thereafter.
Please let us know if this solves your problem.:)
Thanks,
BD
Sorry to hear you're having trouble.
Did you get a new keycode when you renewed?
If you would please uninstall/reinstall the Webroot Mobile app on your phone, you can find instructions here (Please be sure to install the "Complete" version), and re-enter your new keycode (same as one in console) at that time. Please run a scan on phone after you do.
Your phone should appear in your online console shortly thereafter.
Please let us know if this solves your problem.:)
Thanks,
BD
+14Thanks BurnDadyy. Did as you suggested, problem solved.:D
Great news@ wrote:
Thanks BurnDadyy. Did as you suggested, problem solved.:D
Thanks so much for getting back to us and letting us know. It really helps others who may be having the same problem as you who happen to read this thread. :)
You're questions, comments, opinions, and ideas are welcome here anytime.
Take care,
BD
Sales Number: 1-866-612-4268 M-F 7am?8pm MT
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