When I choose remove, the wheel spins as it tries, then a red x appears and the webroot warning is still there. 4-25-25
This occurred after phone update.
What to do?
Solved
terminal: App is identified as malware by webroot mobile security
Best answer by TripleHelix
Hello
Please contact Webroot Support if you believe this is a False Positive. If you already put in a Support Ticket, it may take awhile for an answer, all depends how busy Support is and it’s the weekend.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
Please contact Webroot Support if you believe this is a False Positive. If you already put in a Support Ticket, it may take awhile for an answer, all depends how busy Support is and it’s the weekend.
Support: https://www.webroot.com/us/en/about/contact-us
Business Support: https://www.webroot.com/us/en/business/support/contact
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Also this person has the same issue:
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
I requested a review as that was the third option of this “Attention Needed Malware Detected” notice which takes up all of my Home screen. I don’t know how long that will take or how I will find out the review results or if it is safe to use my phone at this time. BTW, this on my Pixel 6a.
+63bassdawg wrote:
I requested a review as that was the third option of this “Attention Needed Malware Detected” notice which takes up all of my Home screen. I don’t know how long that will take or how I will find out the review results or if it is safe to use my phone at this time. BTW, this on my Pixel 6a.
You will still need to contact Webroot support because they will need to tell what to do.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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