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When I choose remove, the wheel spins as it tries, then a red x appears and the webroot warning is still there. 4-25-25

This occurred after phone update.

What to do?

Hello ​@bassdawg 

 

Please contact Webroot Support if you believe this is a False Positive. If you already put in a Support Ticket, it may take awhile for an answer, all depends how busy Support is and it’s the weekend.

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,


Also this person has the same issue:

 

 


I requested a review as that was the third option of this “Attention Needed Malware Detected” notice which takes up all of my Home screen.  I don’t know how long that will take or how I will find out the review results or if it is safe to use my phone at this time.  BTW, this on my Pixel 6a.  


I requested a review as that was the third option of this “Attention Needed Malware Detected” notice which takes up all of my Home screen.  I don’t know how long that will take or how I will find out the review results or if it is safe to use my phone at this time.  BTW, this on my Pixel 6a.  

You will still need to contact Webroot support because they will need to tell what to do.

Thanks,


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