Hello,
I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.
Answer
"The email or password you entered is incorrect"
Best answer by JimM
Hi Bunk,
I received your initial private message, but I 'm still waiting on the requested follow-up reply. Please get back to me when you can, and we'll be happy to keep assisting you.
Thanks :)
**edited to provide solution**
This ended up being a pretty easy fix. It was resolved by creating a new user in the online console. To do this, click on your email address in the online console and then click on Manage Users to see the option to create a new user.
I received your initial private message, but I 'm still waiting on the requested follow-up reply. Please get back to me when you can, and we'll be happy to keep assisting you.
Thanks :)
**edited to provide solution**
This ended up being a pretty easy fix. It was resolved by creating a new user in the online console. To do this, click on your email address in the online console and then click on Manage Users to see the option to create a new user.
Hi Bunk,
Could you please private message me the email address and keycode you are attempting to use when this issue occurs? When I am back in the office tomorrow I'll have a look at this issue for you and see what we can do.
Could you please private message me the email address and keycode you are attempting to use when this issue occurs? When I am back in the office tomorrow I'll have a look at this issue for you and see what we can do.
Hi Bunk,
I received your initial private message, but I 'm still waiting on the requested follow-up reply. Please get back to me when you can, and we'll be happy to keep assisting you.
Thanks :)
**edited to provide solution**
This ended up being a pretty easy fix. It was resolved by creating a new user in the online console. To do this, click on your email address in the online console and then click on Manage Users to see the option to create a new user.
I received your initial private message, but I 'm still waiting on the requested follow-up reply. Please get back to me when you can, and we'll be happy to keep assisting you.
Thanks :)
**edited to provide solution**
This ended up being a pretty easy fix. It was resolved by creating a new user in the online console. To do this, click on your email address in the online console and then click on Manage Users to see the option to create a new user.
+62Welcome to the Community Forum sandeshleader
Hello and I apologize for taking so long to reply. Somehow I missed this question yesterday!:S
Can you tell me which version of Webroot that you are having issues with? Because sometimes you might not get the right downloan form the
Hello and I apologize for taking so long to reply. Somehow I missed this question yesterday!:S
Can you tell me which version of Webroot that you are having issues with? Because sometimes you might not get the right downloan form the
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.