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Unable to Remove mobile phone

  • December 21, 2019
  • 2 replies
  • 92 views

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can’t remove mobil phone

Best answer by TripleHelix

Hello @Raven49 and Welcome to the Webroot Community!

 

Have a look here and uninstall within the device and not via the Google store app on the phone: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#ManagingYourAccount/UninstallingMobileSecurityForAndroid.htm%3FTocPath%3DManaging%2520Your%2520Account%7C_____8

 

If you still can’t uninstall please Submit a Support Ticket and they will help you.

 

Thanks,

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TripleHelix
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  • December 21, 2019

Hello @Raven49 and Welcome to the Webroot Community!

 

Have a look here and uninstall within the device and not via the Google store app on the phone: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#ManagingYourAccount/UninstallingMobileSecurityForAndroid.htm%3FTocPath%3DManaging%2520Your%2520Account%7C_____8

 

If you still can’t uninstall please Submit a Support Ticket and they will help you.

 

Thanks,


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  • Author
  • Fresh Face
  • 1 reply
  • December 21, 2019

TripleHelix,

Thank you for the quick help. I did send another support ticket as the Nexus 6P was stuck in a bootloop which couldn’t be fixed and the replacement is the Pixel 4 XL.  Sorry, I don’t have the option of uninstalling it from the device.

 


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