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Uninstall errors

  • June 25, 2015
  • 1 reply
  • 22 views

I cannot seem to uninstall. The appt doesn't seem to be hooked to my account, so cannot reset the password. Help

1 reply

Ssherjj
Moderator
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  • Moderator
  • June 25, 2015
Hello vinhaget,
 
Welcome to the Webroot Community,
 
Have you followed these instructions to uninstall Webroot from a Android? https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807
 
Can you tell us the exact error Webroot is giving you?
 
Please look here at the Online Help Guide in changing your password http://live.webrootanywhere.com/content/1292/Changing-Account-Settings
 
 
If you are still having issues  then please submit a Support Ticket free of charge with an active Webroot subscription.
 
 
Kind Regards