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Updated to Complete from Essentials Android problems

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Fresh Face
I just upgraded from WSAE 3 seat to WSAC 3. I followed the instructions for downloading and installing the app. I previously had Webroot Anti-virus on my phone which it uninstalled during the process.
 
My problem is after accepting the terms it requires me to login. I enter my email, password  and keycode. When I click login to account I get the following error message
 
"Account creation failed. The license check server returned an invalid response.
Raw Error:
License check failed due to invalid keycode. Response code:1
 
nothing I do and neither keycodes will work. What do I do now.
 

Best answer by JimM

Although this may say Response Code 1 instead of Response Code 7, I suspect the same answer given here: http://community.webroot.com/t5/Webroot-SecureAnywhere-for/Response-Code-7/ta-p/3762 may apply. Please let us know whether or not this helps.
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    4 replies

    JimM
    • JimM
    • Retired Webrooter
    • 1581 replies
    • Answer
    • May 3, 2012
    Although this may say Response Code 1 instead of Response Code 7, I suspect the same answer given here: http://community.webroot.com/t5/Webroot-SecureAnywhere-for/Response-Code-7/ta-p/3762 may apply. Please let us know whether or not this helps.
    /// JimM /// /// Former Community Manager - Now Humble Internet Citizen/// /// Also Formerly a Technical Support Escalations Engineer ///
    ProTruckDriver
    1 person likes this
    • ProTruckDriver
      ProTruckDriver
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    Fresh Face
    • peanutmsn
    • Author
    • Fresh Face
    • 1 reply
    • May 3, 2012
    Yes that worked. I finally found the old keycode under manage keycodes.
     
    Thanks
    JimM
    1 person likes this
    • JimM
      JimM
    M
    • maria
    • 1 reply
    • November 27, 2012
    I have this same problem. I already checked on manage keycodes and it is exactly the same keycode on my cd box, which is the one I am using to login and it keeps giving me the same msg.
    I also got this:
    keycode you entered is not a webroot sa complete keycode.you must be a wsa Complete customer to use this version??
    I got it just last month at best buy and they installed it to my laptop, I just got this tablet and am trying to install it. what is the problem?
    thanks in advance.
    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • November 28, 2012
    Hi maria,
     
    I have found your subscription and it is actually our SecureAnywhere Internet Security Plus product. Please try uninstalling the Complete app and entering you keycode into the Webroot Security & Antivirus app after downloading it.
     
    Mobile Download Instructions for SecureAnywhere Internet Security Plus Customers
    Mike R Social Media Manager

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