Skip to main content
Customer Support Customer Support
Answer

Updates -host can not be found

  • April 12, 2014
  • 7 replies
  • 34 views
B
New Voice
Webroot SecureAnywhere Complete on my phone has not updated since yesterday, 4/11/14.  I'm getting an error message that the host can not be found for the Webroot Mobile update server when I try to force an update.  Is there an issue with the server.

Best answer by Ssherjj

Hi beagle1957,
@ would be our best bet here answering that question about servers being down but when I had issues with my Android cell I was told to clean the caches in settings and then, uninstall,WSAC, and reboot and do a clean install of WSAC and make sure you have your code ready for the install..
 
Please holler if you need help further or do a support ticket,
 
Regards,
Sherry

    7 replies

    shorTcircuiT
    Gold VIP
    • shorTcircuiT
    • Gold VIP
    • April 12, 2014
    Hello beagle1957, 
     
    I just force checked definitions a few times on my Android Tablet.. and that went OK.
     
    Have you tried to turn the phone all the way off, and then back on?
     
    Are you able to connect to other things on the internet with the phone, such as load web pages in the browser?
    R
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • April 12, 2014
    Hi beagle1957,
    @ would be our best bet here answering that question about servers being down but when I had issues with my Android cell I was told to clean the caches in settings and then, uninstall,WSAC, and reboot and do a clean install of WSAC and make sure you have your code ready for the install..
     
    Please holler if you need help further or do a support ticket,
     
    Regards,
    Sherry
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Dermot7
    shorTcircuiT
    shorTcircuiT
    Gold VIP
    • shorTcircuiT
    • Gold VIP
    • April 12, 2014
    @  🙂  Good advice.... that is exactly where I was going to go next.  Sounds to me like you are just as good a bet on Andriod issues as I am 🙂
    RetiredTripleHelix
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • April 12, 2014
    😃 Oh you give me confidence and I learn from the best here...Thank You..
     
     
    See you a posting ....
     
    Beautiful day today!!
     
    Sherry
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    B
    New Voice
    • beagle1957
    • Author
    • New Voice
    • April 13, 2014
    @ - thanks!  The procedure you laid out in your post took care of the issue.
    shorTcircuiT
    shorTcircuiT
    Gold VIP
    • shorTcircuiT
    • Gold VIP
    • April 13, 2014
    Awesome!  Very glad that is working for you!
     
    Good job Sherry!
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • April 13, 2014
    Hello beagle1957, Wonderful news, thanks for posting back with results,

    Have a great weekend,
    Sherry

    Thanks also, @
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    RetiredTripleHelix
    shorTcircuiT
    Terms & ConditionsAccessibility statement