It used to take somewhere close to a minute and I could watch the progress bar. For the last 2 days, I have noticed that my Moto G5S plus's battery is draining in less than one day - highly unusual - and when I try scanning for malware, it finishes in less than 3 seconds. I deleted 2 apps, limited a few more apps, but the unusual behavior continues. My phone is less than 1 year old, so a battery dying like this doesn't seem right to me.
Thank you for any advise.
I have Secure Anywhere for 5.
Solved
Webroot Secure Anywhere Mobile Doesn't Seem to be Scanning
Best answer by ProTruckDriver
https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Yesterday I noticed my battery use went way up even though I wasn't doing anything different than usual, my phone was also feeling warm and the Webroot SecureAnywhere antivirus scan was not working properly. It used to take a minute or two to scan all apps but yesterday it took only 2 secs at most and wasn't showing any apps being scanned.
Samsung Galaxy S9+ Model SM-G965U
Webroot Secure Anywhere Mobile 5.5.4.36995
Samsung Galaxy S9+ Model SM-G965U
Webroot Secure Anywhere Mobile 5.5.4.36995
+63HennA057 wrote:
Yesterday I noticed my battery use went way up even though I wasn't doing anything different than usual, my phone was also feeling warm and the Webroot SecureAnywhere antivirus scan was not working properly. It used to take a minute or two to scan all apps but yesterday it took only 2 secs at most and wasn't showing any apps being scanned.
Samsung Galaxy S9+ Model SM-G965U
Webroot Secure Anywhere Mobile 5.5.4.36995
Samsung Galaxy S9+ Model SM-G965U
Webroot Secure Anywhere Mobile 5.5.4.36995
It's broken at this time! https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-mobile-security-and-antivirus-android-app-identified-high-cpu-issue-338055
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Ambarjose wrote:
What about Webroot not scanning my phone?
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Thank you. I contacted support to report the problem.
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