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Webroot Threats in Mobile Android
+62Is anyone having continuous threats popping up with Webroot Mobile Security? I just had to reset my Samsung Note 8 this morning and I'm getting this Threat from Outlook. False positives perhaps?
Best answer by freydrew
If you use Webroot on an Android phone and see multiple ‘infected file’ notifications, please upgrade to version 5.5.5 from the Google Play Store.
Once you’re running the latest version, additional steps may need to be taken:
1) If you quarantined the affected apps, resolve by:
a. Following the steps to restore apps from quarantine in the attached doc. Each app must be un-quarantined separately.
2) If you did not quarantine or uninstall the affected apps, resolve by:
a. Waiting until after 11pm MST April 22, 2019 as this will allow the app cache to clear automatically. After this time, no new notifications relating to this issue will occur.
3) If you uninstalled apps identified as infected, resolve by:
a. Re-installing any apps that were deleted by downloading the latest version from the Google Play Store.
We appreciate your patience on this. If you have any questions, feel free to open a customer support ticket at support.webroot.com.
Once you’re running the latest version, additional steps may need to be taken:
1) If you quarantined the affected apps, resolve by:
a. Following the steps to restore apps from quarantine in the attached doc. Each app must be un-quarantined separately.
2) If you did not quarantine or uninstall the affected apps, resolve by:
a. Waiting until after 11pm MST April 22, 2019 as this will allow the app cache to clear automatically. After this time, no new notifications relating to this issue will occur.
3) If you uninstalled apps identified as infected, resolve by:
a. Re-installing any apps that were deleted by downloading the latest version from the Google Play Store.
We appreciate your patience on this. If you have any questions, feel free to open a customer support ticket at support.webroot.com.
This topic has been closed for replies.
+37Hi ,
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
+63i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
It would be best if you contacted support and tell them so they can look into it for you. Webroot Customer Service
+1Looks like the problem is back. I have the same base.app detection with Viber today.
It says: Unclassified. Webroot has determined this app is malicious
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