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Webroot Threats in Mobile Android
+62Is anyone having continuous threats popping up with Webroot Mobile Security? I just had to reset my Samsung Note 8 this morning and I'm getting this Threat from Outlook. False positives perhaps?
Best answer by freydrew
If you use Webroot on an Android phone and see multiple ‘infected file’ notifications, please upgrade to version 5.5.5 from the Google Play Store.
Once you’re running the latest version, additional steps may need to be taken:
1) If you quarantined the affected apps, resolve by:
a. Following the steps to restore apps from quarantine in the attached doc. Each app must be un-quarantined separately.
2) If you did not quarantine or uninstall the affected apps, resolve by:
a. Waiting until after 11pm MST April 22, 2019 as this will allow the app cache to clear automatically. After this time, no new notifications relating to this issue will occur.
3) If you uninstalled apps identified as infected, resolve by:
a. Re-installing any apps that were deleted by downloading the latest version from the Google Play Store.
We appreciate your patience on this. If you have any questions, feel free to open a customer support ticket at support.webroot.com.
View originalOnce you’re running the latest version, additional steps may need to be taken:
1) If you quarantined the affected apps, resolve by:
a. Following the steps to restore apps from quarantine in the attached doc. Each app must be un-quarantined separately.
2) If you did not quarantine or uninstall the affected apps, resolve by:
a. Waiting until after 11pm MST April 22, 2019 as this will allow the app cache to clear automatically. After this time, no new notifications relating to this issue will occur.
3) If you uninstalled apps identified as infected, resolve by:
a. Re-installing any apps that were deleted by downloading the latest version from the Google Play Store.
We appreciate your patience on this. If you have any questions, feel free to open a customer support ticket at support.webroot.com.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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+37Hi ,
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
+63durantash wrote:
Hi ,
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
i reinstall my Webroot , yes it is latest version .
yesterday i sent some malware for webroot and now detected their , but again can not Quarantine or deleted threats.
yesterday i deleted threat file manually .
Regards ,
Amir
It would be best if you contacted support and tell them so they can look into it for you. Webroot Customer Service
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+1Looks like the problem is back. I have the same base.app detection with Viber today.
It says: Unclassified. Webroot has determined this app is malicious
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