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Why am I being asked twice to renew subscription?

  • November 4, 2014
  • 1 reply
  • 14 views

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On the 2 Nov I was asked to renew webroot for another year but I had already done this on the previous Friday. Am fed up with waiting for someone from technical support to get back to me.

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • November 4, 2014
Hello NIgeleds, welcome back!
 
I have a quick question so that I can try to help you with this.  Does your renewal go directly through Webroot or does it go through Best Buy/Geek Squad?