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WSA- Need help iOS mobile app

  • May 15, 2016
  • 1 reply
  • 27 views
J
I'm a bit confused. Nothing new for me but usually I eventually figure things out on my own. I bought WSAIS followed set up and then downloaded IOS app for mobile. I don't see my added mobile device when I sign in. Also, How is this mobile app block and remove viruses on my mobile device as the packaging for the cd describes? The app doesn't have a scan button so am I to assume that my device is safe even though I downloaded what appeared to be a free app to a mobile device that doesn't appear in my account when I log in, what am I not getting?

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • May 15, 2016
    Hello JJMP
     
    Welcome to the Webroot Community,
     
     
    At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad.
     
    If so, it's important to know that your iOS device will not show up under "mobile protection" in your account, regardless of what version of Webroot you have. SecureWeb and SecureSync are Webroot apps for iOS devices, but they are not anti-virus applications and thus will not appear in the mobile anti-virus portion of the account area.
     
    Webroot does offer two apps you can download from the App Store to backup your files and protect your internet browsing, called SecureWeb and Backup & Sync. You can find either of them by searching for "Webroot" in the App Store on your Apple iOS device. For more information on both of these products please use the information below.
    Webroot SecureWeb
    https://mobile.webroot.com/brands/webroot/en/help/ios/SecureWeb/index.htm
    Webroot Backup & Sync (for SecureAnywhere Complete subscriptions only)
    https://mobile.webroot.com/brands/webroot/en/help/ios/SecureSync/index.htm
     
     
    But here is more in depth information for WSA Complete for IOS,
    First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Internet  Security Plus on an iPad:
     
    iOS Download Instructions 
    To download the SecureWeb app:
    1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.  
    2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app. Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8  
    3. Enter your Apple ID password. The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.  
    4. To access Password Management functions, Look here at the Mobile IOS User Guide  
    5. For more information, see Webroot SecureWeb for iOS Help.
    You will need to check your permmissions  to your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.  If anything is not set to that level and cannot be changed or a box is not checked and the value cannot be changed, please let us know.
     
    Hope thgis helps?
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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