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wssyncmlnps com.wssnps risk message samsung note 3
Started this morning - Webroot picked up and identified the Trojan "Android.SMSsend" in wssyncmlnps com.wssnps....I tried to unistall and it can not be unistalled nor can I identify which sub routine is running this service. Is this a real threat or not? and if not why did Webroot just start picking this up ? -Orion
Best answer by Dermot7
Hi Orion, please see:
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
View originalThank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
Show first post
+62Hi David, yes don't stress too much with your eyes...Trifocals sound like my transition lenses...looks like it's slowed down some..I couldn't make it this morning when Dermont7 was helping this issue.
+62Hi galenruud, no just ignore the FP and you should be alright until new updates arrive..right@DavidP1970?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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Absolutely. The phone is quite safe to use, and keep Webroot active. We know that one particular file is being incorrctly identified as a threat, so do not remove the file, just ignore that one specific warning.
Yes, I think they are. My insurance was too cheap to pay for the no-line type lenses, and so was I, so trifocals it is LOL :)@ wrote:
Hi David, yes don't stress too much with your eyes...Trifocals sound like my transition lenses...looks like it's slowed down some..I couldn't make it this morning when Dermont7 was helping this issue.
+62Yes Goodnight G and post back if you have any other questions,
Sherry
Sherry
Yeah, i guess so, but i get off subject here and there. TH will give me a tsk tsk for it 🙂@ wrote:
Yeh I pay to have the line removed from my glasses 😉 off subject I guess uh@
+62Yes He's funny LOL..
Hi Orion, MeMutley, cube420, re63, Suziemac, galenruud, hauteroox!! :D
Welcome all to the Webroot Community!
I'm glad that your issues with Android and Samsung seems to be mostly solved!
I hope you all stay with us for longer :D
Feel free if have any further questions.
Regards,
Mike
Welcome all to the Webroot Community!
I'm glad that your issues with Android and Samsung seems to be mostly solved!
I hope you all stay with us for longer :D
Feel free if have any further questions.
Regards,
Mike
Boy, looking at the permissions this wssy thing has, you'd think it really was a Trojan; or spyware.
True! But considering its the updater for the device`s manufacturer its not suprising. Its a good point though, its always worth looking at an app`s permission before you install it.
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That's true Roy!@ wrote:
True! But considering its the updater for the device`s manufacturer its not suprising. Its a good point though, its always worth looking at an app`s permission before you install it.
And also one should not install any applications from the unknown source.
Regards,
Mike
Yeah, I know what you're saying, but why would an updater need to make phone calls or edit text messages. I smell a rat.
It`s not that it needs to do that but it needs access to the libraries associated with them. It the way the Android OS is layed out, in the same way you open a app and then you notice in task killer that the calender app/calculator app has suddenly opened up. Its easier/smarter to use existing functions that are in the OS rather than re-writing them from scratch.
1 person likes this
So I should trust your word on here? I too have a Samsung galaxy s3 with the same issue. So I should just ignore it too? That won't hurt anything? Thank you for your time.
Hi mafiawife,
Have you read this statement?
As David has mentioned a few posts before, it has been identified as a False Postive and it's being fixed.
Regards,
Mike
Have you read this statement?
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
As David has mentioned a few posts before, it has been identified as a False Postive and it's being fixed.
Regards,
Mike
Thanks for the posts on this -- I just noticed on my Tablet last nite and I am releived to see these posts and responses.
Hi gmb225,
Welcome to the Community!! :D
Feel free to ask if you have any questions.
Regards,
Mike
Welcome to the Community!! :D
You're welcome! :D@ wrote:
Thanks for the posts on this -- I just noticed on my Tablet last nite and I am releived to see these posts and responses.
Feel free to ask if you have any questions.
Regards,
Mike
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