I am having a similar issue as several others on various postings but I'm unable to get a resolution so I thought I'd ask here.
I have two PC's protected and working fine. My wife and I have exactly the same Android phones. My phone works fine but I am unable to log into Webroot through her phone and the the "the email or password you entered is incorrect". The online interface shows her phone "needing attention" and that the "USB debugging is enabled" where in fact it is not. I am unable to make the program run at all on her phone. Her phone did work just fine when new and she broke that phone and got an exact replacement and ATT moved her SIM card to the new phone. This is approximately when we started having issues with her Webroot software not working.
What can I do to fix this?
Thanks.
Solved
PC's work fine as does one Android phone, second doesn't
Best answer by JimM
It appears neither of your users have access to two of the functions supported by the Complete version of the mobile app, which is what you are trying to use. Please enable permissions for Backups and Passwords and ensure that those features are working for you in the online console prior to reattempting to use the Complete mobile app.
To adjust the permissions, sign in to the online console, click your email address at the top right of the screen, click Manage Users, and click the little person with the pencil icon on the far right. Go to the Access and Permissions tab. Please place checks in every checkbox on this screen. For the dropdown menus, select the Admin or Access options.
View originalTo adjust the permissions, sign in to the online console, click your email address at the top right of the screen, click Manage Users, and click the little person with the pencil icon on the far right. Go to the Access and Permissions tab. Please place checks in every checkbox on this screen. For the dropdown menus, select the Admin or Access options.
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