Solved
Can't scan
Basically whenever I try scanning it lasts for a second or two and then stops, and then says that the scan has been aborted. So yeah, do I just have an unkillable virus or what?
Best answer by Ssherjj
Hello DarrylJones,
Welcome to the Webroot Community,
Can you do a uninstall/clean install of Webroot? This should only take around 5 minutes.
Please follow the steps closely!
Thanks,
View originalWelcome to the Webroot Community,
Can you do a uninstall/clean install of Webroot? This should only take around 5 minutes.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
+62Hello DarrylJones,
Welcome to the Webroot Community,
Can you do a uninstall/clean install of Webroot? This should only take around 5 minutes.
Please follow the steps closely!
Thanks,
Welcome to the Webroot Community,
Can you do a uninstall/clean install of Webroot? This should only take around 5 minutes.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
And there was me assuming the worst. Thank you, the virus is gone now.
+62Hi there!
You are most welcome! Thank you for letting us know that your "virus" is gone. LOLS 😉
You are most welcome! Thank you for letting us know that your "virus" is gone. LOLS 😉
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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