I have had my computer for a week I DON'T know windows 8.1 at all I NEED HELP I have a window on my screen
telling me I have critical vivus and need to do some thing I am afraid to I can't delet ,close nothing works
+62Hello @
Welcome to the Communiuty Forum,
Would you be able to tell us what the name of this critical viruses is called? Has Webroot detected such a virus? Can you tell us exactly what this popup is saying?
You can also issue a Support Ticket free of charge with an active subscription.
Please get back to us so that we can help you further.
Kind Regards,
Welcome to the Communiuty Forum,
Would you be able to tell us what the name of this critical viruses is called? Has Webroot detected such a virus? Can you tell us exactly what this popup is saying?
You can also issue a Support Ticket free of charge with an active subscription.
Please get back to us so that we can help you further.
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
Hi HEvans
Welcome to the Community Forums.
As Sheery has intinated we need a little more information to be able to work out how, if at all, we can help out here.
From my perspective I would like to know what security software your new PC came with...usually a new machine comes with a trial or a preloaded security app and we need to know if that is the case. You should have a sticker stuck to the machine or it should be inlcuded as part of the 'bumpf' that one gets with a new machine...usually it will be an offer to spend more money by extending the subscription past the interoductory offer.
And if you can find that then was it Webroot SeucreAnywhere?
All additional information will be most helpful.
Regards, Baldrick
Welcome to the Community Forums.
As Sheery has intinated we need a little more information to be able to work out how, if at all, we can help out here.
From my perspective I would like to know what security software your new PC came with...usually a new machine comes with a trial or a preloaded security app and we need to know if that is the case. You should have a sticker stuck to the machine or it should be inlcuded as part of the 'bumpf' that one gets with a new machine...usually it will be an offer to spend more money by extending the subscription past the interoductory offer.
And if you can find that then was it Webroot SeucreAnywhere?
All additional information will be most helpful.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
1 person likes this
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.