Licence renewal message
I have renewed my Licence, but whenever I boot up, I still keep getting an on screen Webroot message telling me that I am unprotected and that I need to renew. How do I get rid of this message, and why did it not disappear when I renewed?
Hi Tigersan
Welcome to the Community Forums.
When you say you 'renewed' WSA did you contact Webroot (or it could have been BestBuy/The Geek Squad) and actually renew your existing subscription, i.e. you were NOT sent a NEW Keycode as a result OR did you purchase another, NEW subscription, in which case you should have been provided with a NEW keycode?
The reason I ask is that if it was the former, i.e., NO new keycode, then the time associated with the new subscription period should be added to your existing subscription and thereafter there is nothing for you to do as you should roll into the new subscription period full protected as before.
However, if what you did was the latter, i.e., a NEW keycode was provided, then you will need to enter and activate that keycode in WSA for the protection to continue. If this is pertinent to you then should point out that you should not enter the new keycode until the last day of your current keycode/subscription, i.e., on the day of expiry, as entering a new keycode with an existing one still with time on it will effectively lose you that remaining time as the new keycode/subscription period will run currently to the old.
Also you do not need to worry about being exact on the changeover date, i.e., when you enter and activate the new one as Webroot have a 30-day grace period, from the date of expiry, to allow for such a change over, and during which you are fully covered/protected.
Apologies for the long and rambling reply, but hopefully you recognise which is your actual experience and therefore have the guidance you need. If not then please post back and we will try to help further.
Finally, you do not say which version of WSA you are using but if you did indeed do a 'pseudo' rather than 'real' renewal as per the above, and you use either the Internet Security Plus or Complete versions then please post back as there is some important follow up information that I have to give you.
Regards, Baldrick
Welcome to the Community Forums.
When you say you 'renewed' WSA did you contact Webroot (or it could have been BestBuy/The Geek Squad) and actually renew your existing subscription, i.e. you were NOT sent a NEW Keycode as a result OR did you purchase another, NEW subscription, in which case you should have been provided with a NEW keycode?
The reason I ask is that if it was the former, i.e., NO new keycode, then the time associated with the new subscription period should be added to your existing subscription and thereafter there is nothing for you to do as you should roll into the new subscription period full protected as before.
However, if what you did was the latter, i.e., a NEW keycode was provided, then you will need to enter and activate that keycode in WSA for the protection to continue. If this is pertinent to you then should point out that you should not enter the new keycode until the last day of your current keycode/subscription, i.e., on the day of expiry, as entering a new keycode with an existing one still with time on it will effectively lose you that remaining time as the new keycode/subscription period will run currently to the old.
Also you do not need to worry about being exact on the changeover date, i.e., when you enter and activate the new one as Webroot have a 30-day grace period, from the date of expiry, to allow for such a change over, and during which you are fully covered/protected.
Apologies for the long and rambling reply, but hopefully you recognise which is your actual experience and therefore have the guidance you need. If not then please post back and we will try to help further.
Finally, you do not say which version of WSA you are using but if you did indeed do a 'pseudo' rather than 'real' renewal as per the above, and you use either the Internet Security Plus or Complete versions then please post back as there is some important follow up information that I have to give you.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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