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Reporting webroot false positive

  • 18 May 2017
  • 3 replies
  • 1992 views

Hi,
 What is the procedure for reporting a false positive? I work on an open source project which is being marked as a "W32.Hack.Tool" despite it being clean.
 
Thanks!
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Best answer by RetiredTripleHelix 18 May 2017, 23:27

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Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
The best thing is to Submit a Support Ticket and explain what you are doing!
 
Thanks,
 
Daniel 😉
Hello, I have purchased a software, poweriso in 2013 from the maker. Webroot marks it as a virus and deletes it.  
Userlevel 7
Badge +56
@ wrote:
Hello, I have purchased a software, poweriso in 2013 from the maker. Webroot marks it as a virus and deletes it.  
Please Submit a Support Ticket and they will look after you!

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