Verify and reinstall

Hello and Welcome to the Webroot Community Forums!
 
Try reinstalling Webroot
Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.
Enter the CAPTCHA code requested and allow the uninstall to complete
Restart your computer after the uninstall is complete.
 
or
 
 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png

In some cases, uninstall options for SecureAnywhere may be missing from the Control Panel or Start menu.  If you want to uninstall SecureAnywhere and are unable to do so because of these missing options, here are some steps you can try:

Option 1: Ensure correct display settings

1. Open Webroot SecureAnywhere.
2. Click Settings, then choose Basic Configuration.
3. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.
4. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.  Then click Save All again.  
5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.

Option 2: If the method above does not work, you can run an uninstall command manually.  Choose the correct instructions for your operating system.
 For Windows XP:

1. Click Start, then click Run. The Run box opens.  
2. Type the following into the Run box, exactly as it appears below.  Note: This path is for the default location.  If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
3. Click OK.  
4. When prompted to uninstall, click Yes.  

For Windows Vista and Windows 7 (32bit):

1. Open the Start menu by clicking the Start icon [img]http://sw.nohold.net/Webroot/Images/windows_7_start_button.png[/img].  
2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
3. Press the Enter key on your keyboard.  
4. When prompted to uninstall, click Yes.

For Windows Vista and Windows 7 (64bit):

1. Open the Start menu by clicking the Start icon [img]http://sw.nohold.net/Webroot/Images/windows_7_start_button.png[/img].  
2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
3. Press the Enter key on your keyboard.  
4. When prompted to uninstall, click Yes.

For Windows 8:

1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.  
2. Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall  
3. Press the Enter key on your keyboard.  
4. When prompted to uninstall, click Yes.

If neither of the methods above is successful, please repeat the steps in Windows Safe Mode.  We recommend you print these instructions, then click here for information on starting your computer in Safe Mode.
 
 
 To install WSA
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode
• KEEP the computer online to install to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot

The problem now is I cannot even open it.

And I'm using a macbook pro

Hello kongxianlong,
 
Welcome to the Community Forum,
 
I am sorry to hear about your issues that you are having.  If you have not contacted support, I would recommend doing so. It  will need one of two things done.  The first is something that you can try with out supports help and that is a permission fix.  The other will require support to use SUDO commands. 
 
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
 
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.

2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.

3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.

5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.

6. Once the repair process is finished, restart your computer.
 
7. After restarting, please test the issue you have reported. See if Webroot will install or it still gives you an error.
 
8. To uninstall go here for instructions. http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
 
8. You can go here to install Webroot http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
 
If you continue to recieve errors then please send support a ticket  free of charge with an active subscription.and let them know that you have already dione a permission fix.
 
@ is our Mac threat Researcher and II'll ping him for more information.
 
 
Hope this helps and please keep in touch with your progress so that we can help others with same or like issues.
 
 
Kind Regards,
 
 

thanks, i will try

sounds like it will need sudo commands run

@ wrote:
thanks, i will try

Please submit the Support Ticket because @ saids you will need Sudo commands!
 
Thanks!