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Hello, I installed a fresh copy of Webroot Secure Anywhere on a new installation of Windows 10 Professional. Every time I open Webroot it says Account Activation Needed. I press the button that says Activate My Account. I copy and paste the key, Webroot says it is activated and does a scan. The next time I open Webroot I have to go through the same process. I have entered the key 8 times and still have the same issue when I re open it.

Please advise.
Hello, I installed a fresh copy of Webroot Secure Anywhere on a new installation of Windows 10 Professional. Every time I open Webroot it says Account Activation Needed. I press the button that says Activate My Account. I copy and paste the key, Webroot says it is activated and does a scan. The next time I open Webroot I have to go through the same process. I have entered the key 8 times and still have the same issue when I re open it.

Please advise.
Hello ccaire,

 

Welcome to the Webroot Community,

 

Have you gone through the process of Creating a Webroot Account? Please look here  on How to Create a Webroot Account

 

Also have you tried adding the keycode to your Online Account Console? Then doing a scan of Webroot?

 

To add a license keycode:


  1. Open the SecureAnywhere website menu and click Manage Keycodes.
     
  2. Click Add Product Keycode to open the keycode field:

    http://sw.nohold.net/Webroot/Images/wsa_addkeycode.png
     
  3. Enter the product keycode and click Add.
If you still have problems activating Webroot you can always Submit a Support Ticket free of charge and they can help you to get  Webroot activated.
Thank you for your reply.

 

I have an account. 5 user licenses. The computer I am having the issue with is the second computer I have installed Webroot on.

 

thanks.
Hello ccaire,

 

I am not sure why this second computer is not activating for you. The only other thing I would say is to do a uninstall/reinstall of Webroot and see if it corrects itself with this activation. If it does not then please Submit that Support Ticket. This uninstall/reinstall should only take you around 5 minutes to do. 

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,
Every normal uninstall process did not work. I finally went into Safe Mode, went through the Windows registry and deleted every instance of and mention of Webroot. I was then able to delete the Webroot folders in Program Files and Program Data. I rebooted and reinstalled Webroot. The program says everything is working, i.e., all shields, scheduled scan, etc. However on the main screen there is a message that says "Account Activation Needed. Please verify your email in order to activate your SecureAnywhere account" When I click the button that says "Activate my account", the Webroot login page comes up. My account is activated already. I can log in and see all my info fine.

 

Please advise.
Hi caire

 

Sorry to hear you are having to deal with this issue. This should not be giving you so much trouble.

 

Please Submit a Support Ticket which is free of charge and they can certainly and easily get this sorted for you. Support is isually pretty quick in responding.

 

Or you could also call:

https://tel:18666124268

Mon-Fri 7:00 AM to 6:30 PM (MST)

Sat-Sun 7:00 AM to 6:00 PM (MST)
I would contact support. They'll help you resolve the issue.

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