@ wrote:

my first time here I noticed a red thing on my webroot icon on my taskbar by the clock and clicked on it and it said it has a infection.  What do I do?

Hello torjune!

 

Welcome to the Community Forum!

 

So Sorry we missed your question.that is out of the norm for us here in the Community.

 

To remove a threat using your Webroot SecureAnywhere software, open the program and click Scan Now. SecureAnywhere will then run a scan and show you what threats, if any, it detected. Follow the on-screen prompts for removal of the infect

 

Please follow the instructions here and  here this help support site will guide you through.

 

Please take a look at this link for a detailed explanation of the colour scheme used by WSA.

 

 

Please let us know if you need more help or/and have anymore questions because we are always ready to lead a hand as we are Volunteers for the Webroot Forum.

 

Best Regards,

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 Good question. I have this same issue and the answer provided did NOT answer the question. 

 

The question is NOT what to do with an infection on a device. The question IS RATHER WHAT do you do when WEBROOT IS INFECTED. I just noticed this same issue tonight where my laptop is giving me a status that Webroot is infected. How in the WORLD does the very thing I'm paying to REMOVE INFECTIONS GETS INFECTED??? That's rather USELESS for me & really annoying....

 

Can we get a BETTER answer??

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@ wrote:

 Good question. I have this same issue and the answer provided did NOT answer the question. 

 

The question is NOT what to do with an infection on a device. The question IS RATHER WHAT do you do when WEBROOT IS INFECTED. I just noticed this same issue tonight where my laptop is giving me a status that Webroot is infected. How in the WORLD does the very thing I'm paying to REMOVE INFECTIONS GETS INFECTED??? That's rather USELESS for me & really annoying....

 

Can we get a BETTER answer??

The issue that torjune was reporting was a red Webroot icon in the system tray which indicates that Webroot SecureAnywhere has found a detection - not that Webroot itself is infected. You say that you have the same issue, in which case the same suggestions Sherry gave would still apply.

 

If that is not the case, could you provide information on how you determined that Webroot is infected? It would be best to Submit A Support Ticket with that information. WSA has very good self-protection and it is not common for it to get infected. If WSA has actually been infected we will need to identify how it was infected in order to enhance our self-protection.

 

-Dan

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