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windows 10 tells me that webroot is turned off, but it is on--i don't understand that


windows 10 tells me that both defender and webroot are turned off, but webroot is turned on---i have had windows 10 for a few months now, and it just started telling me that a few days ago----i do not understand that  

3 replies

Ssherjj
Moderator
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  • 21904 replies
  • April 22, 2016
Hello birdlu,
 
Welcome to the Webroot Community,
 
This is a known issue and should be fixed with the latest Webroot release. Can you hoover over Webroot in the taskbar and see what version of Webroot that you are running? You should be running Version 9.0.8.80.
 
Please let us know if you are not running this Webroot version and we can have you run the Webroot installer or reinstall Webroot.
 

  • Author
  • Fresh Face
  • 2 replies
  • April 22, 2016
ok thanks---i have not seen that message today from windows----my version now shows 9.0.8.80----i think it's ok now----------so that's good 

Ssherjj
Moderator
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  • Moderator
  • 21904 replies
  • April 22, 2016
Hi birdlu,
 
Great! Thank you for letting us know!;)

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