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Hi

 

I recently found that my firefox browser is disabling the webroot filtering extension, I don't know If this is happening to other people or If is just me.

 

I'll add a screenshot with the message and the version.

 

Regards.

 

Hello lariesadx

 

I am not havingt his issue in FireFox:

 



 

 

Maybe a uninstall/reinstall of Webroot is in order?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 
? the reputation toolbar is not supported anymore. :S

 

Daniel
Hi Daniel! 

 

Yes yes how easy I forget!  ;) Webroot keeps installing it and I knew when I posted that I should of uninstalled the reputation.!
Thanks again Sherry I did as you suggested, also erased my WRDATA folder from ProgramData, because when I installed webroot last wednesday I noticed It had my previous saved settings from my 2014 Installation (my old expired code) from when I first purchased webroot, (I haven't reinstalled my computer in quite some time :p).

 

The extension is working and also to be sure I used the refresh function on firefox to get rid of anything hidden within the browser.

 

Regards, and have a nice day. 
Hi there lariesadx

 

You are welcome! We are happy to hear you got everything working for you!

 

Have a great weekend!:D
@ wrote:

Hi Daniel! 

 

Yes yes how easy I forget!  ;) Webroot keeps installing it and I knew when I posted that I should of uninstalled the reputation.!

Keeps reinstalling? :p

 

Daniel I have never added that ruputation to Firefox so I was guessing that Webroot had. Since I have uninstalled and reinstalled many times and I have always saw it there in the addons. But I do remember you saying we don't need it anymore. 😠 It's removed now,,

 

You must have Sync set to all devices within Firefox? lets see if it comes back. LOL :D

 

Yes Daniel you are a smart man!! LOLs I do have them synced! 😃
I like teasing you! LOL ❤️
That's quite alright I don't ever mind the teasing! It's always fun on here when you do!!:D

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