Hi When I log into my Carbonite Account, I don’t receive the the SMS/Text message and have to request the code be resent via email.
Would this be because I am located in Australia? The +61 Country Code is included in my Phone Number.
Answer
2 Factor Authentication not receiving SMS/Text
Best answer by TripleHelix
Hello
Have a look here and if it fails Submit a Support Ticket: https://www.webroot.com/us/en/support/contact
I still don’t use the new console so I would think that’s best IMO.
Thanks,
+63Hello
Have a look here and if it fails Submit a Support Ticket: https://www.webroot.com/us/en/support/contact
I still don’t use the new console so I would think that’s best IMO.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63I found this I don’t know if it helps? https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4128&t=Signing-Into-Your-Webroot-Account
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
Support replied that there is an issue with 2 Factor Authentication SMS/ Text outside the United States. You have to use the email option.
The team is working on a solution.
Thank you Triple Helix for the replies.
+63Support replied that there is an issue with 2 Factor Authentication SMS/ Text outside the United States. You have to use the email option.
The team is working on a solution.
Thank you Triple Helix for the replies.
Well at least you know and hope they fix for you soon! 😉
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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