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Hi When I log into my Carbonite Account, I don’t receive the the SMS/Text message and have to request the code be resent via email.
Would this be because I am located in Australia? The +61 Country Code is included in my Phone Number.
 

Hello ​@SXR6 

 

Have a look here and if it fails Submit a Support Ticket: https://www.webroot.com/us/en/support/contact

 

I still don’t use the new console so I would think that’s best IMO.

 

Thanks,

I found this I don’t know if it helps? https://answers.webroot.com/Webroot/ukp.aspx?pid=17&app=vw&vw=1&solutionid=4128&t=Signing-Into-Your-Webroot-Account

Thank you for the replies, I will lodge a support ticket.

Support replied that there is an issue with 2 Factor Authentication SMS/ Text outside the United States. You have to use the email option.

The team is working on a solution.

Thank you Triple Helix for the replies.

Support replied that there is an issue with 2 Factor Authentication SMS/ Text outside the United States. You have to use the email option.

The team is working on a solution.

Thank you Triple Helix for the replies.

Well at least you know and hope they fix for you soon! 😉

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