I was offered to use 2FA and so used the Google Authenticator. I don’t think the Google Authenticator and Webroot is in sync. I’ve tried three times already and get the same loop. I would like to get this resolved as soon as possible or get my money back.
2FA just goes into a loop and never access the account. As a result I cannot use password manager
+3
Hello 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
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HTH,
Dave.
+3I’ve done this now, twice…..I HAVE NOT HEARD ONE PEEP OUT OF WEBROOT FOLKS EXCEPT FOR THEIR BOT RESPONSES.
Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.2 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Can you please tell me (via private message) what e-mail you used to contact our support team? Or if you have a ticket number, can you provide me with that? I’ll follow up with them as soon as I have that info. PLEASE send this info to me in a private message - do not respond publicly with your private info.
Additionally, can you let us know when you sent in a support ticket? Most of the Webroot team has been on Holiday through Christmas and New Years, so I imagine they’re still getting caught up today.
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