Skip to main content
To Customer Support To Customer Support
Hi Everyone

 

I'm being asked to pay $4.99 for each of my securities (PC, Mobile, Passwords and Back-up) but my account still has 2.5 yrs left. Anyone else had this problem???
@ wrote:

Hi Everyone

 

I'm being asked to pay $4.99 for each of my securities (PC, Mobile, Passwords and Back-up) but my account still has 2.5 yrs left. Anyone else had this problem???

Hello P1erre,

 

Welcome to the Community Forum,

 

No this isn't correct. I'd advise you to uninstall and reinstall with the instructions below to uninstall.

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android-Mobile-Device/ta-p/140807

 

Here's how to reinstall,

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywhere-Mobile/ta-p/147065

 

If you are still getting this message then Contact Support free of charge!

 

Let us know how things work out won't you?

 

Best Regards,

 

 

 

 
Hello and Welcome to the Webroot Community!

 

Can I ask where the message is coming from as I never seen this coming from WSA?

 

Thanks,

 

Daniel 😉
Thank you Sherry, I'll give it a go.
Hi

 

I log into my account and on the home page there are 5 boxes 'go to PC security ' etc. Instead it's 'buy PC security which of course I've already done. Never had it before.
Did you run the Trial before buying? In any case it's best to contact support as Sherry suggested and they will sort it all out for you! Please let us know the outcome as it could help other users with the same issue!

 

Thanks,

 

Daniel 😉

Reply


Terms & Conditions