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Bought a new Webroot for 5 since my old Webroot for 3 was expiring. Now when I enter my desktop password to access all my passwords, it says "account deactivated".

How do I fix this?
Hello ratrita,

 

Welcome to the Community Forum,

 

Can you tell me if this is a Best Buy Subscription or Webroot? If from Best Buy then please conatct them here or call

1.800.Geeksquad

If this is from Webroot directly would you please Contact Support and they can get this resolved for you as soon as they can.  Please let us know how things are going.  Kind Regards,
Hello again,

 

Is your renewal directly through Webroot or did you renew through Best Buy?

 

Did you actually renew the existing key code or did you purchase a new key code?

 

 

If so then you will need to Contact Support to transfer your password manager to your new keycode.

 

 

 

Regards
This was a new purchase through Webroot. My previous version was through Best Buy. I sent an email to customer support and am waiting for a reply. I would really like all 5 protected devices to show up on my account and get my password manage back! Hope to hear from them soon!!
Hello ratrita,

 

Don't worry Support will get a hold of you as soon as they can alright? Do not issue another support ticket because that will put you further back on the list.

 

 

Let us know if Support hasn't contacted you in a day or so and I can ask our moderator to see if he can help with this situation.

 

 

Thank you for your patience. You might also check your junk mail encase thier email got filtered in with the spam.

 

 

Kind Regards,
Maybe @  can look into it?

 

Daniel
Thank you for your quick response and moral support. I am patient :-)  I understand they can be busy. Hoping for a response in the next day or two.
I see the old keycode and the new one on your account, so not sure why it's not letting you in.  Go ahead and contact support and we'll see what they say.
Thank you! I contacted support yesterday. Just waiting to hear back from them.
Hi Nic

 

I hate to state what may be the bleeping obvious but if orginal version was Best Buy and new version is Webroot, has there been a check to make sure thatnthere has also been an uninstall of Best Buy version and install of Webroot version...or am I missing something?

 

Is it possible that this may be a factor in the overall issue equation?  And certainly even if there has been an uninstall the data held under the Best Buy keycodd will need to be transferred by Support to the Webroot keycode?

 

Regards, Baldrick.
That I'm not sure on - support will know for sure.
Hoping to find out the problem from support soon!
Yea!!

Problem fixed. Thank you Customer Support and the information from this post!

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