My yearly plus subscription is ending tomorrow. I added a new keycode for "complete" into my software but the console is not recognizing the upgraded license. I added the new keycode in the console as well under "manage keycodes". It shows but it's not activated. How do I do that? Thanks in advance.
Page 1 / 1
Hello Randy,
Can you please do a scan of Webroot and see if that will activate your WSAC? Webroot should self upgrade during a scan Did you do this below?.
If you are having trouble then you can submit a Support Ticket I believe you will need your Passwords transfered to your new keycode as well.
Hope this helps!,
Kind Regards,
Can you please do a scan of Webroot and see if that will activate your WSAC? Webroot should self upgrade during a scan Did you do this below?.
- Click the gear icon next to My Account. Your account panel displays.http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/MyAccountDetails.png
- Under Activate a new keycode, enter the keycode you want to add and click Activate.
If you are having trouble then you can submit a Support Ticket I believe you will need your Passwords transfered to your new keycode as well.
Hope this helps!,
Kind Regards,
Thanks for the reply Sherry. I think I've got it. I reinstalled the software and everything seems to be fine. I appreciate the quick response....
Hi Randy,
Sounds good to hear that you did a clean reinstall.
If you need anything else just holler!
Thanks for getting back to us.
Best Regards,
Sounds good to hear that you did a clean reinstall.
If you need anything else just holler!
Thanks for getting back to us.
Best Regards,
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.