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i tried adding my ipad DEVICE...once i dloaded the 2 apps needed on my ipad air i clicked the KEY and it asked for my  "USER NAME '' and PW.....i entered my registered email addy as my user name i registered with previously....didnt let me in...help please
Hello @,

 

Welcome to the Webroot Community,

 

First, let's make sure you're following these instructions for installing Webroot SecureAnywhere Complete on an iPad:

 

iOS Download InstructionsTo download the SecureWeb app:


  1. If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account.
     
  2. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app.

    Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8
     
  3. Enter your Apple ID password.

    The SecureWeb app opens and installs on your device. Once installed, you will see the Webroot SecureWeb icon on your Home panel. Tap this icon to open the app.
     
  4. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webrootanywhere.com. Click Sign up now and complete your registration.

    When SecureWeb validates your Webroot credentials, a green checkmark appears above the key icon.
     
  5. For more information, see Webroot SecureWeb for iOS Help.
 

If these are the instructions you were using before, and you're still encountering an issue, it's possible the issue could be related to the permissions granted to your account.  To check your account permissions, sign into http://my.webrootanywhere.com, click your email address at the top right of the console, click Manage Users, and click the little person with the pencil icon on the right side of the screen.  Ensure that all of the values for your user are set to either Access or Admin level and that there are checks in the Passwords and Passwords Services boxes.

 

If issues still persist then please submit a Support Ticket free of charge with an active license.

 

 

Kind Regards,
i followed these instructions and have both apps installed on my ipad....i can now sign in to pw management but when i go to the console on  my laptop it doesnt show my ipad as a PROTECTED DEVICE...please help
Hello  @

 

Everything is working accordingly to the way WSAC is suppose to work as I can understand your concerns. I have an an iPad using WSAC and mine does not show up in the Console either. Please read below from our KB articles reply.

 

"Your iOS device will not show up under mobile security tab in your online account area. This is because that tab is reserved for the mobile anti-virus portion of the account, which currently only exists on Android devices.  The iOS apps are not anti-virus applications. For a breakdown of our backup utility, SecureSync, click here. And here is some more on SecureWeb, our

secure browser."

 

EDIT:I would like to mention this also: At this time, there is not an antivirus option available for Apple iOS devices. Because of how Apple manages the apps available in their App Store, there is not a need for one currently. This may change in the future but at this time is is extremly hard/almost impossible to infect an iPad.

 

 

I hope this clarifies things for you. No worries you are totally protected!

 

 

Regards,
Just to add that KB Article, @ referred to: How do I add an iOS device to the mobile security ... - Webroot Community  

 

    "Your iOS device will not show up under mobile security tab in your online account area. This is because that tab is reserved for the mobile anti-virus portion of the account, which currently only exists on Android devices."

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