Backup & Sync Transition 2013

Hi stevecosta,
 
I'm sorry about your frustrating experience and I'd like to help you out, but I'm not clear on what you would like to do at this point. I realize you were having backup and sync features, but we did let all of our affected customers know that they were in the transition period and created a stevecosta,
 The transition is progressing but if you would still like a refund you can Open a Support Ticket titled "Refund". I can also assist you tomorrow with the refund as long as it is within 70 days.
Mike R
Social Support Engineer____________________________________________________________________________________________________ He clearly addressed the 70 days, so saying that you were refused a refund doesn't exactly reflect the situation. That is our refund policy and it is clearly stated here if you'd like to check. After Mike's response, you posted saying that your Backup and Sync were still not working and wondering if there was any updates, but you also mentioned another issue-that the padlock wasn't showing up. Mike then confirmed that you were asked to submit logs via the support ticket and said he'd keep an eye out for your ticket and asked if you were having other issues. You then replied you were getting a invalid login error and that you had submitted the logs. And today you posted that you decided to downgrade to AV. Going through the conversations in your ticket, I see that a support agent had scheduled to do a callback with you and was asking for a phone number. It looks like that callback never happened and you ended up going with the downgrade to AV. Please let me know if I missed any parts as I'm trying to see the whole picture here. Now that we've arrived at this point, what can I do to help? I understand that you're disappointed, but because you downgraded to AV, there is really no way to test your Backup and Sync after the transition was completed. This is a brand new solution and it was expected that there would be issues during the migration. We worked hard to consolidate the issues into one thread and assist customers on a case-by-case basis. I would love to help you out and look further into the issue, but you don't have the Backup and Sync feature with the AV product. If you would like to give it another shot now that the transitions are pretty much all wrapped up, we could work on reverting you back to Complete. While I can't guarantee anything, there would be a good chance your Backup and Sync would function properly. That being said, reverting back to Complete would really be the only way for us to check as well as continue troubleshooting the issue if necessary. Otherwise, you can stick with AV and let me know if you are having any issues with it. I'd be more than happy to take a look. Let me know. Regards,