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Blocking

  • May 10, 2015
  • 3 replies
  • 30 views
C
Fresh Face
I inadvertently blocked a MS Windows update.  I've tried repeatedly to get the update since my error, but Webroot's blockage continues.  That's certainly good for the program, but bad for me.  How can I reverse the block?  Thanks.

    3 replies

    RetiredTripleHelix
    Gold VIP
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    Did you look under Quarantine? http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5a_ManagingQuarantine.htm and have a look at the 2 links after and if you see restore if there is nothing there turn off WSA and try installing the Windows Update once again if it's still a no go please Submit a Support Ticket so they can check into it.
     
    Thanks,
     
    Daniel 😉
    JamesG
    Ssherjj
    C
    Fresh Face
    • Cocavan
    • Author
    • Fresh Face
    • May 11, 2015
    Daniel, Thanks for your suggestion.  Regrettably, you've overestimated my familiarity and competence re Webroot jargon and features.  I couldn't follow your suggestions, so I submitted a ticket.  Best wishes.
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Not a problem the Support Inbox will help you and they are second to none!
     
    Thanks,
     
    Daniel 😉
    JamesG
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