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I have a program I'm having problems with.

Its been suggested to me I might have a virus.

I also have Win8 which has DEFENDER.

But DEFENDER is turned off by default if it detects another anti-virus program.

I can turn off my Webroot temporary so I can try out DEFENDER ?

If so how do I do it and turn it back on later ?

 

thanks in advance GARY

 

Webroot SecureAnywhere  version 8.0.2.43

Windows 8
Hello Gary and Welcome to the Webroot Community Forums.

 

First can you please remove your email address above for security reasons. Thanks.



 

Open the main WSA GUI and click on settings at the top right corner then the next window click on Advance Settings and put a check mark here and save all then go down to the WSA Tray Icon a Right Click on it and it gives you the option to Shut Down. But if you feel that you are infected or it's a False Positive please Submit a Support Ticket as full malware removal is free and I would leave it up to the Webroot Threat team to help you before going any further.

 

TH

 
thanks for the reply i'll give it a try later tonight.

as for editing my original message i have no idea how to that

i'm new at all this
Click on Options in the top Right in your post and click EDIT Reply. ;)

 

TH
super thanks again

and it worked too !!!

 
Great! But I would Submit a ticket so they can look after you first! And you can run both WSA and Defender at the same time by removing this check mark and save all! I have fully tested the 2 together and they work fine but it's not necessary as Webroot gives much more protection but it's up to you.

 

HTH,

 

TH

 
I like that idea a lot more then mine of shutting one off to run another.

I'll try running both ( not at the same time )

and I'll submit it too

but it'll have to be late tonight or tomorrow

I'm hoping its just the one program that is screwed up and not by system

I seriously doubt its a virus it really seems more like a conflict in that other program.
Great! You can run both as WSA is designed to work with other security software as I do run both in my Win 8 VM's and with no conflict! Again it's up to the users choice. ;)

 

TH
this step did NOT work

when i clicked on Win8 DEFENDER it still said i cannot run it b ecause i had another anti virus program running

it said i needed adminstration approval

i own the laptop no one else uses it

i am the administrator

 

 

I've now tried EVERY combinations of checking and unchecking the boxes of

 

Allow securityanywhere to be shut down manually

 

show securityanywhere in the windows action center

 

it makes ZERO difference. I cannot turn off securityanywhere nor can i run windows8 defender

short of deleting webroot do you have any other ideas ?

BTW i do not have the disk for webroot so if i boot it its gone for good.

 

as for submitting a file to webroot i have no idea how to do that.

It probably wouldn't work anyway.

hopefully there is a real answer here.
So in my instructions in post 2 doesn't work after putting a check mark in the box and save all and then right click on the Tray Icon?

 

TH

 
i have yet to see that list anywhere

the list i see is

OPEN

OPEN FILE

PIN

RUN AS

TROUBLESHOOT

PERM ERASE

SCAN

PIN

SEND TO

CUT

COPY

SHORTCUT

DELETE

RENAME

PROPERTY

and nowhere on that list or ANYWHERE on my webroot that i can see does it say

SHUTDOWN protection

also i've right clicked EVERYWHERE and all i saw was my list above

i need better directions

 
Also for support to check your system you have to Submit a Support Ticket and they will guide you on what to do next just put in the Title something like "I think I'm infected?"

 

HTH,

 

TH
The Tray Icon is by the Clock a Green circle with a W in it and Right click on it and you will see the list.

 

TH

 
there is no green icon by my clock

i do have an icon on my desktop

and i already posted what i see when i right click it
@ wrote:



BTW i do not have the disk for webroot so if i boot it its gone for good.

 

Do you have the license KeyCode because I have the Download link? I think we need to do a clean reinstall but I need to know about the keycode if you have it don't post it?

 

TH
as luck would have it i do have the KEY CODE and SERIAL number

i never use the same passwords so i keep a log of everfy password - serial number - e-mail address - etc of every important site i belong to.

i keep this is a locked up safe location.

So i do have that info.
OK uninstall Webroot SecureAnywhere reboot and Download the install file and save it in a location that you know where it is then Click on it to install and you will have to put the License Keycode in when it asks and let it finish a scan then it should show and Icon in the system Tray by the clock and please let me know the results. https://detail.webrootanywhere.com/agenthelp.asp?n=Installing_SecureAnywhere

 

TH
OK DONE IT

it ran a scan and found nothing

i also did a clean up

and NOW there is a green icon at the clock
OK IT NOW DOES LET ME TURN IT OFF

BUT I STILL CAN'T TURN ON WINDOWS DEFENDER ( sorry about caps typo )

i guess i'll just have to live with just running webroot

not happy with win8 defender

its not webroot's fault i now see it as win8 defender fault

i guess i'll have to chase down win8 for an answer
@ wrote:

OK DONE IT

it ran a scan and found nothing

i also did a clean up

and NOW there is a green icon at the clock

Great so if you still want to run Defender or need to turn off WSA for any reason just go back a follow the instructions in the earlier posts. :D

 

Cheers,

 

TH
@ wrote:

OK IT NOW DOES LET ME TURN IT OFF

BUT I STILL CAN'T TURN ON WINDOWS DEFENDER ( sorry about caps typo )

i guess i'll just have to live with just running webroot

not happy with win8 defender

its not webroot's fault i now see it as win8 defender fault

i guess i'll have to chase down win8 for an answer

That's strange because I did the Following and I'm running both in Win 8 32bit & 64bit VM's.

 

TH

 
i get this message

WINDOWS DEFENDER IS TURNED OFF BY GROUP POLICY

and if i turn off webroot it still won't let me turn it on

it shows a box to click on but won't let me click it

but if i click on the webroot box then it does turn back on webroot

i just cant turn on defender
I'm not sure what to say as I did a Google search and not much comes up for this issue and Windows 8. Maybe one of the Webroot Staff can chime in to help you further if you want to run both but IMO you don't need to as on my main systems I don't use Defender and only WSA. :@

 

TH
The "group policy" message would indicate your security settings are managed by a network administrator.  Your computer sounds like it is set up for domain management.  Perhaps it's a business computer or formerly a business computer that still has restrictions on it.  You would need to contact the domain admin to have that policy adjusted if it's still on a domain.

 

Please contact Windows regarding Disable AntiSpyware under HKLMSoftwarePoliciesMicrosoftWindows Defender which is a registry entry that may need to be edited.

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