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I have tried all guides I can find for removing this "hijacker search engine" on my wife's brand-new computer.  Can Webroot help remove whatever traces are hidden and still remain?
Hello there, welcome to the Community!

 

If you have WSA on your computer and it has failed to find anything, then you can submit a Trouble Ticket and have Webroot Support take a look at it for you.  There is no charge for this, Support is free as a part of your WSA license.

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