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cannot log into Backup from from the Windows webroot

  • February 18, 2015
  • 1 reply
  • 23 views
B
I can log into the Backup Web site just fine with my user and password.   But when I try and connect using the SecureAnywhere with the same email and password it will not connect, it just kicks back to the login request screen.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 18, 2015
    Hello bubbapaul,
     
    Welcome to the Community Forum,
     
     
    Not sure why this happening with Webroot. Can you retry a reboot and try again?
     
    You might want to try a Clean Reinstall of Webroot.
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely! (This is for a PC not a Mac)

     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    If you continue to have trouble signing in please issue a Support Ticket free of charge with an active subscription.
     
     Please let us know if that resolves your issue?
     
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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