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Error UCL301

  • February 8, 2014
  • 2 replies
  • 26 views

:@WEB ROOT TECH TRY TO HELP BUT I STILL HAVE THE PROBLEM CAN LOGON TO MY CONTROL CONSOLE.

2 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • February 9, 2014
Hello senses!
 
What was the method of contact with Webroot Support?  I am pretty sure there are ways of resetting an Account or allowing the creation of a new one in the event an existing Account is corrupted.

Baldrick
Gold VIP
  • Gold VIP
  • February 9, 2014
Hi sense
 
Welcome to the Community Forums...:D
 
David is quite right in saying that there are mechanisms to deal with what appears to be the issue here.
 
Question; when you say "MY CONTROL CONSOLE" are you referring to the WSA app on your system or the Web Console/My Account that one accesses via a browser...not clear where the issue resides.  Please clarify so that we can try to help you further.
 
Many thanks in anticipation.
 
Regards
 
 
Baldrick