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false website detection?

  • April 15, 2013
  • 8 replies
  • 45 views

brihy1
Community Guide
sorry if this is in the wrong section, ibelieve wsa is flagging a website that it says is malicious but i believe its safe,is there a way to submitt this to webroot?i scanned with some online url scanners and came up safe.my son uses this site so i would like to be sure.
 
www.clubpenguininsidersDOTcom

Best answer by RetiredTripleHelix

Great to hear it's the best way to get anything falsely detected or not detected! ;)
 
TH

8 replies

shorTcircuiT
Gold VIP
  • Gold VIP
  • April 15, 2013
Hi Brihy1, 
 
The best way to submit a possible false positive is to Submit a Trouble Ticket
 
 

brihy1
Community Guide
  • Author
  • Community Guide
  • April 15, 2013
thanks DavidP,i submitted it into support.

brihy1
Community Guide
  • Author
  • Community Guide
  • April 16, 2013
just to let ya know support got back to me 20 min later(thats some lightning fast support)and the false positive was fixed.

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Great to hear it's the best way to get anything falsely detected or not detected! ;)
 
TH

MikeR
  • Retired Webrooter
  • April 16, 2013
This is always the best route for false positives or blacklisting/whitelisting - especially on the weekends. During the week, some moderators can also personally investigate and our threat team even answers within the thread!
 
Thanks for the support system reference, David. 😃

  • Bronze VIP
  • April 16, 2013
@brithy1 Great to see the fp got fixed so rapidly. 🙂

cohbraz
Community Leader
  • Community Leader
  • April 19, 2013
@ wrote:
just to let ya know support got back to me 20 min later(thats some lightning fast support)and the false positive was fixed.
 I dare you to find any other security company that can top that!

  • Bronze VIP
  • April 19, 2013
@cohbraz
I bet I'll lose if I dare.;) Webroot support is the best.:)