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One Webroot Tech said I need to run Windows Firewall as well as Webroots Firewall together, another tech said No, turn off Windows Firewall. Con fused, Does someone know which is right ????? Thanks  Don
You must have Windows Firewall on per Webroot's explicit directions regarding this. Webroot operates through the Windows Firewall interface.

 

If you are having issues, they may have suggested it as a temporary measure while they investigate. Can you provide some more detail?
Iam not having any pc problems just the 2 conflicting advice items. If the firewalls should run together your answer solved it . Thanks Much Don
Here is the Official Stance from Webroot:

 

Managing the firewall

The SecureAnywhere firewall monitors data traffic traveling out of your computer ports. It looks for untrusted processes that try to connect to the Internet and steal your personal information. It works with the Windows firewall, which monitors data traffic coming into your computer. With both the SecureAnywhere and Windows firewall turned on, your data has complete inbound and outbound protection.

 

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4a_ManagingFirewall.htm

 

Also if you don't want to use Windows Firewall you can use a Third Party Firewall as I use Look'N'Stop Firewall as it was a one time payment back in 2004.

 

HTH,

 

TH  ;)
Helix. Thats very helpful.....I don't mind using the Window's firewall, I just got conflicting answers from 2 Webroot tech's on 2 Webroot phone calls....Thanks  For Your Help....Don
@ wrote:

I just got conflicting answers from 2 Webroot tech's on 2 Webroot phone calls....

... what should not happen though. Anyway glad that it is clear now to you.
@ wrote:

Helix. Thats very helpful.....I don't mind using the Window's firewall, I just got conflicting answers from 2 Webroot tech's on 2 Webroot phone calls....Thanks  For Your Help....Don

You're very Welcome Don I was Glad to get you the Correct information!

 

Cheers,

 

Daniel  😉
I am having a problem sending out Invoices by email through Quickbook. All info is correct for my Comcast acct., but keep getting an error message telling me my firewall may be blocking it. Does Webroot do that, and how can I stop it?  Thanks!
If you have Windows 7 and older have a look here to see if anything is blocked: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C4_Firewall/CH4c_ManagingActiveConnections.htm if you have Windows 8.1 Turn Off WSA and try again.

 

Daniel

 



 

 
Thanks, Daniel. Did that & didn't see anything blocked that I could recognize, so I guess it's a QB thing, as usual!I appreciate your help.
Can you please Submit a Support Ticket so they can have a look at your Scan Logs as it could be a simple thing as getting some files Whitelisted.

 

Thanks,

 

Daniel 😉
I just did that Daniel, thanks!

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