having trouble using the password manager.

Hello dct,
 
Welcome to the Community Forum,
 
Have a look here at the Knowledge Base Article
 
Can you log into your online Account Console.
 
Log into the Console
Click the Passwords tab
See if your Passwords show up or not
 
Have you cleared your cache in your browser? That might help if you are waiting for Password Manager to start.
 
This might  be one of your problems. Please read below.
 
Webroot SecureAnywhere's password manager can suppress the password management system for your browser. You can change this setting and use your browser to remember and auto-fill passwords for you if you would like.

To enable your browser password management:

1. Open a web browser and sign in to your SecureAnywhere account. (Click the “Webroot icon” in your browser’s toolbar, then enter your Webroot user name and password.)   [img]http://sw.nohold.net/Webroot/Images/wsa_signinbar.png[/img]  
2. From the drop-down menu, click Preferences. [img]http://sw.nohold.net/Webroot/Images/wsa_pmpreferencesmenu.png[/img] The following dialog opens. [img]http://sw.nohold.net/Webroot/Images/wsa_pmpreferences.png[/img]  
3. Uncheck the box for Disable Insecure (IE or Firefox) Password Manager.  
4. Click OK to save your changes.

 
If you still need help resolving this then you can submit a Support Ticket free of charge with an active subscription.
 
 
Kind Regards,