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hi..i or webroot can't remove one spyware(regedit.exe in c:/windows)..What shou;d i do ?


hi...i cant remove one  maleware from my pc windows 8.1 ..what should i do

3 replies

RetiredTripleHelix
Gold VIP
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Hello and welcome to the Webroot Community!
 
Please Submit a Support Ticket and one of Webroot's Threat Researchers will be happy to help you! Also please let us know the outcome as there should be:
 
"In a 64-bit version of Windows® 7 (or Windows Vista™), you have
two “regedit.exe” one is 64-bit and the other is 32-bit:

64-bit:
C:Windows
egedit.exe

32-bit:
C:WindowsSysWOW64
egedit.exe
The same thing with the registry changes under 64-bit machine
and Windows® 7 environment.
 
The same for Windows 8.1
 
http://answers.microsoft.com/en-us/windows/forum/windows_7-security/cwindowssyswow64regeditexe-can-someone-explain-to/e48c9b72-c0f4-4177-b101-a4b5711d6a96 "
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • 1 reply
  • June 4, 2015
Hi
thx for reply its windows 8.1 64bit...and i dont know much about this thing...webroot cant remove it ...and it say my pc is in danger..its red and say active threats 1.  :,(

RetiredTripleHelix
Gold VIP
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Contact support and they will help you clear it! Webroot Customer Service
 
Thanks,
 
Daniel 😉