Hello @.

 

Welcome to the Webroot Community,

 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

I don't know about Hit Man Pro but these could be PUAs I am not sure though. Webroot does catch most of these but not all because alot of these are Adware and browser extentions that have been installed without your knowledge.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....) this is a free service if you have a  Webroot subscription.

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also add a good free Ad Blocker like the ones suggested below:

 

For Internet Explorer Ad Block Plus: https://adblockplus.org/

 

For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger: https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/



 

Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

 

 

Hope this helps,

 

Kind Regards,

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Helo Sherry

Tu for reply i have filled out 2 tickets and did not recive reply .So that is why i came here its been nightmare for 2 weeks without answers . my partner was on a trip to alaska and only had cell withhim that is when webroot secure anyware mobiel put up on cell a warning sheild that said their are items that need your attention . if you hit fix this now it says password protection is turned off  then it ask for password to fix so app can be uninstalled . This has happend now on all of cell phones . so i called webroot at the number 1 855 868 2152 they answered webroot and said no problem go to computer and bring up webroot consel make sure subscription is running then go to internet and then type in www/me.... and so forth then i was infected instanty with ranson type issue where my safty net disconted internet and kickstart tookover . still have not herd back from webroot tickets but i do have your abblocker installed for ie for long time now . any help would be apreaciaed .

 

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Hello glueruth,



I am so sorry you have become a victim of ransomeware. I wish I could help you more. The Support Team will need to get a hold of you to remotely fix your computer and they will also help you with your cell phones. I will ping @ or @ and see if they can find your support ticket and if they have any advice concerning this issue.

 

When did you submit your support tickets? Did you use the link I gave you in my reply? Here's the correct help number below. Do not submit another support ticket because this will put you further down the line for help. Webroot usually will contact you within 24-48 hrs. This is a free with a Webroot subscription. They never charge for their service.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 



Please be patient and the Support Team will help you.



Best Regards,

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Hello @,



A few things to note here.



First, the number that you have provided is not associated with Webroot.

 

That is a third party support group and we do not advise that you allow them to access any of your devices. If they have charged you a fee we advise requesting a refund and reporting them to the proper channels.

 

Secondly, there is no history of you creating a support ticket with the email that you used to make this community account.

 

Please contact our support team by using one of the methods below and they will be happy to assist.

 

Support Number: 1-866-612-4227

Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

 

Best Regards,

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Thank you @ for the pick up. Much appreciated as always! 🙂

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Thank you James g and Sherry for help .yes my ticket is not under same email after scam I was afraid to use that email as not to infect others my ticket is under bezzap.... And have received a reply to call . the problem was a

26 min

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