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My webroot license expired so I purchased a new key using my laptop. Now, how do I type in my new prodor key for my subscription on my android phone app???? I don't see anywhere to type in a new key without "renewing" from the phone and having to make yet another purchase.
Hello eborn06,

 

Welcome to the Coummunity Forum,

 

Please uninstall Webroot mobile version and go here to our Knowlege Base article for instructions on how to install Webroot to your mobile  Have your keycode available for your mobile device.

 

 

Hope this helps and if you need more assistance let us know and we will gladly help.

 

 

Best Regards,

 
thank you for your help. My next hurdle is it is saying I cannot uninstall unless I enter my password. I do not recall ever setting a password for one. And when I go to reset my password it is now giving me a security question that I never set up.
Hello,

 

Please follow this information below

 

Make sure you have the right version downloaded for your license of WSA. Please refer to this KB Article for help.

 

There are several other common issues, and this KB Article may help as well.

 

Next, go to the Account Console and log in. If you have not yet created your Account Console, you need to do this in order to log into the mobile apps correctly. If you do have an account and don't remeber your password, you can click can't sign in and for your security code you can click in the next box I forgot my security code.

 

Further information to uninstall Webroot from your device

 

 

Let me know after you have followed these steps. OK?

 

You  can also submit that Trouble Ticket for further help if needed.

 

 

Regards,

 

 

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