Hello  and Welcome to the Webroot Community Forums!

 

Reinstalling Webroot

Click on the Start button and open the Control Panel. You will see either "Uninstall a Program" or "Programs and Features" - double-click whichever option you see. Select the 'Webroot' security product from the list and click 'Uninstall'.

Enter the CAPTCHA code requested and allow the uninstall to complete

Restart your computer after the uninstall is complete.

 

 To install WSA

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode
  
• KEEP the computer online to install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Install with the new installer, enter your Keycode
  
• Let it finish it's install scan
  
• Reboot

http://www5.nohold.net/Webroot/ukp.aspx?pid=12&&login=1&app=vw&ruleid=1067

 

or

 

 This solution addresses Webroot SecureAnywhere http://sw.nohold.net/Webroot/Images/wsa_icon.png



In some cases, uninstall options for SecureAnywhere may be missing from the Control Panel or Start menu.  If you want to uninstall SecureAnywhere and are unable to do so because of these missing options, here are some steps you can try:



Option 1: Ensure correct display settings

1. Open Webroot SecureAnywhere.
   
2. Click Settings, then choose Basic Configuration.
   
3. Un-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.
   
4. Click Save All.
   
   After saving your settings, repeat steps 1 and 2, then re-check the boxes next to Show Webroot in the Start Menu and Show Webroot in Add/Remove Programs.  Then click Save All again.
    
   
5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.

Option 2: If the method above does not work, you can run an uninstall command manually.  Choose the correct instructions for your operating system.

 For Windows XP:

1. Click Start, then click Run.
   
   The Run box opens.
    
   
2. Type the following into the Run box, exactly as it appears below.  Note: This path is for the default location.  If you installed the program elsewhere, be sure to modify the path accordingly.
   
   "C:Program FilesWebrootWRSA.exe" –uninstall
    
   
3. Click OK.
    
   
4. When prompted to uninstall, click Yes.
    

For Windows Vista and Windows 7 (32bit):

1. Open the Start menu by clicking the Start icon http://sw.nohold.net/Webroot/Images/windows_7_start_button.png.
    
   
2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
   
   "C:Program FilesWebrootWRSA.exe" –uninstall
    
   
3. Press the Enter key on your keyboard.
    
   
4. When prompted to uninstall, click Yes.

For Windows Vista and Windows 7 (64bit):

1. Open the Start menu by clicking the Start icon http://sw.nohold.net/Webroot/Images/windows_7_start_button.png.
    
   
2. Type the following into the Start Search bar, exactly as it appears below.  Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
   
   "C:Program Files (x86)WebrootWRSA.exe" –uninstall
    
   
3. Press the Enter key on your keyboard.
    
   
4. When prompted to uninstall, click Yes.

For Windows 8:

1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.
    
   
2. Click Search, then type the following into the Start Search bar, exactly as it appears below.
   
   Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
   
   "C:Program FilesWebrootWRSA.exe" –uninstall
    
   
3. Press the Enter key on your keyboard.
    
   
4. When prompted to uninstall, click Yes.

If neither of the methods above is successful, please repeat the steps in Windows Safe Mode.  We recommend you print these instructions, then click here for information on starting your computer in Safe Mode.

 

If this does not helps:

 

Restart the computer into Safe Mode (Not "with networking", just regular Safe Mode).  It should NOT prompt you or trry to run int hat case. Then remove:

C:windowssystem32driverswrkrn.sys

C:windowssystem32wruser.dll

The entire C:ProgramDataWRData folder

The entire C:Program FilesWebroot folder

The C:Program Files (x86)Webroot folder if it exists

 

This will remove all the code, but not the registry entries.  You have the option to remove registry entries by hand, or to use a valid keycode (even a trial) to reinstall WRSA temporarily (takes a few seconds) and then uninstall it via normal methods thereafter, at which point it will clean up its stuff.

 

---